Questions/Answers

Your Customer Area is personal. Access is protected by your username and password received in your last order confirmation. From this space, you simply manage and modify your coordinates and access parameters at any time. You can also find the history of your orders and the corresponding invoices in printable version, the list of the last products you consulted, ...

No need to register or create an account beforehand to be able to order on Pecheur.com. Your customer space is created at the time of your first order. From the second step of your order, we ask you to choose your password. Your Pecheur.com customer account is then created.

In order to log into your pecheur.com customer account you will need your username (usually the e-mail address you provided on your first order) and the password you chose when placing your order. If you have forgotten your password, we invite you to reset it by clicking on the following link: https://www.pecheur.com/reinitialisation-mot-de-passe.html

This means that at least one reference has not been sent to you. An email was automatically sent to you, indicating the detail of the missing item(s) and the reason for non-shipment.

Several possible explanations for this: - The payment did not work, your order is therefore not taken into account - When you placed your last order you did not identify yourself as "already customer" and you actually created a new customer account. If you used the same name and email address as your previous order, do not worry, the next morning of your last order, all your accounts will be automatically merged and you will find all your orders on your most recent account. Please do not hesitate to contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT+1) or via the following form: https://www.pecheur.com/contacts.asp?form=1

To change your personal information, we invite you to log in to your customer account and click on "My personal information". You can change your email address, password, contact information and refund preferences.

Here is the link to subscribe to our newsletter https://www.pecheur.com/lettre-inscription.asp (

There are several possible causes for this: - Your order has not been carried out to the end or the payment has not been accepted by the banking server. - The email address left during the passage of your order is not valid. You can contact our Customer Service on 00 33 4 70 90 07 18 from 9:30 am to 5:30 pm from monday to thursday and friday from 9:30 am to 4:30 pm (GMT +1) to receive this order confirmation.

You can enter your promo code at the time of your order, at the last step of your shopping cart in the box "I have a promotional code or a FUGAM card". The discount amount is displayed.

By subscribing to the Pecheur.com newsletter , you regularly receive coupon codes valid on all the site or a universe according to your preferences of registration. For the most loyal, we offer a permanent discount thanks to our Fugam card . Your card number acts as a coupon code throughout its 12 months validity, without limit on all products.

You can contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT +1).

Unfortunately, it is impossible to cancel an order during shipping. You can contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT +1).

We invite you to contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT +1).

Find all information and shipping rates by clicking on the following link: https://www.pecheur.com/tableauPort.asp

We invite you to contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9:30 am to 5:30 pm and on Friday from 9:30 am to 4:30 pm (GMT+1)

The delivery time is there from the first step of your order, if it includes several products with different delivery times, the longest period takes precedence over the entire order depending on the means of transport selected. You will then be confirmed in the confirmation email of your order or in your customer area.

Please note that you can at any time access the history and tracking of your orders in your customer area via the section "My orders" To help you understand how we work, here are the different steps to follow an order: "Order validated": The payment of your order is registered "Order in preparation.": Your order is being processed by our logistics team. "Preparation completed": Your order is ready to be taken care of by our transport partners. "Shipped Order": Your package is taken out of our warehouses. It is in the course of shipment by one of our carriers. The delivery time depends on the delivery method chosen when you ordered.

There are several possible causes for this: 1- The pickup point is currently unavailable (holidays, exceptional closure ...) 2 - Unfortunately, all pickup-points can not receive parcels which have large size 3 - This pickup-point is no longer a partner.

In order to identify the reasons for this delay, we invite you to consult the tracking of your parcel delivery with the parcel number provided on the confirmation email. If necessary, please contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT+1) or via the following form: https://www.pecheur.com/contacts.asp?form=2

In order to identify the reasons for this delay, we invite you to consult the tracking of your parcel delivery with the parcel number provided on the confirmation email. If necessary, please contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT+1) or via the following form: https://www.pecheur.com/contacts.asp?form=2

We can not pass on this information to our carrier. When your order is dispatched, an e-mail is sent to you. It gives you the number of the package and a link to follow his routing.

You can find this information on your order confirmation. The evening of the shipment of your package, you will receive an e-mail of expedition to the address indicated at the time of your order. It tells you that your package has been delivered to the carrier. You will find all the necessary information to follow up your package.

In all cases, open your parcel in front of the delivery man to be able to express reservations. If the parcel presented to you is damaged, you have the option to refuse it. In case of breakage or deterioration during transport, we are responsible towards our customers and assume the replacement of the deteriorated product(s). We invite you to fill out the contact form

For mainland France, Corsica and Monaco, you have 20 days on receipt of your order to change your mind and return to us free of charge a part or all of your order. To return the merchandise, go to your customer area "My orders".     1. Locate the relevant order and click "Return an item".     2. Select the item(s) you want to return, quantities, return reason.     3. Register your request to receive your Chronopost return label by e-mail. Upon receipt of your parcel, it will be processed according to your request and in accordance with the conditions of reimbursement described in our GTC. For other delivery areas we invite you to fill in the form below: https://www.pecheur.com/contacts.asp?form=3 Please note that for the following products the return is at your charge: feedinsstuffs, Catfish products, Cap Verts sculptures, crafts, canoes, boats, barks, kayaks and products of the brands Fun Yak, Alumacraft, Aquaglide, Point 65°N, Sun Dolphin, Charles oversea, DBI, Forwater, Fraser, Lemarius, MaelyssB, Pescador, Rotomod, Gumotex, subscriptions. For these items, please refer to the general conditions of sale.

For metropolitan France, Corsica and Monaco go to your customer area, section "My Orders".
     1. Locate the relevant order and click on "Return an item".
     2. Select the item(s) you want to return, quantities, return reason.
     3. Register your request to receive your Chronopost return label by email.
On receipt of your package, it will be processed according to your request and in accordance with the reimbursement conditions described in our General Terms and Conditions.

For other delivery areas we invite you to contact our after-sales service

The return is free: https://www.pecheur.com/sav.asp for metropolitan France, Corsica and Monaco.
To return the merchandise, go to your customer area "My Orders".
     1. Locate the relevant order and click on "Return an item".
     2. Select the item(s) you want to return, quantities, return reason.
     3. Register your request to receive your Chronopost return label by email.

  Upon receipt of your parcel, it will be processed according to your request and in accordance with the conditions of reimbursement described in our CGV.

For other delivery areas we invite you to contact our service department

We invite you to wait a few minutes before reordering your order.

However, if problems persist, please contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT+1) to find the solution to this problem and to allow you to finalize your purchase.

For all online payments, an automatic and computerized check is carried out by our banking interface, for security reasons.

In the case of a refusal to pay (this may be linked to various reasons), we invite you to turn to your bank. The latter will communicate to you its conditions related to Internet transactions and will help you to identify the problem.

And you can then make your order again on our site.

In case of high traffic on our website, it can happen that unfortunately the site of payment is not immediately accessible. But do not panic ! Most of the time, just wait a few minutes before reordering your order.
However, if the problem persists, please contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9:30 am to 5:30 pm and on Friday from 9:30 am to 4:30 pm (GMT+1) to find the solution to this problem and to allow you to finalize your purchase .

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For more informations, you can consult our payment methods page: https://www.pecheur.com/moyens-de-paiement.html.
Those different payment methods are obviously all entirely secured.

To take advantage of this promotional code, you have to enter your promotional code at the last step of your cart in the box "I have a promotional code or a Fugam card". The amount of the discount is automatically displayed.

To take advantage of your gift card, you only have to enter the number of your gift card at the last step of your order in the box "I have a gift card".

An account credit is an amount of money deposited on your customer account further to a refund or a commercial gesture. This credit will be discounted on your next order as soon as you will be identified beforehand. You will only have to pay the amount exceeding this credit, or nothing to pay if the balance of your customer account exceeds the one of your order. The account credit stay available as long as you have not totally used it. This credit in account is also refundable at any moment.

Yes, if the amount of your order is lower than the amount of your account credit, the remaining will be conserved for your next orders. At any moment you have the possibility to transform your account credit into cheque to your order on simple request.