Questions/Answers

Questions / Réponses

Trouvez en quelques clics les réponses aux questions les plus fréquentes.

There are several possible causes for this: - Your order has not been carried out to the end or the payment has not been accepted by the banking server. - The email address left during the passage of your order is not valid. You can contact our Customer Service on 00 33 4 70 90 07 18 from 9:30 am to 5:30 pm from monday to thursday and friday from 9:30 am to 4:30 pm (GMT +1) to receive this order confirmation.
You can enter your promo code at the time of your order, at the last step of your shopping cart in the box "I have a promotional code or a FUGAM card". The discount amount is displayed.
By subscribing to the Pecheur.com newsletter , you regularly receive coupon codes valid on all the site or a universe according to your preferences of registration. For the most loyal, we offer a permanent discount thanks to our Fugam card . Your card number acts as a coupon code throughout its 12 months validity, without limit on all products.
The items you have chosen are kept in your shopping cart for 5 days without disconnection from your Pecheur.com customer account. After this time, your shopping cart will empty automatically. From the first step of your order, you can send your shopping cart by mail. If your shopping cart is empty before the time runs out, it may be a cookie problem. We invite you to delete them. NB: for a better navigation on our site, we also recommend using a recent version of your browser. However, if problems persist, you can contact our Customer Service Department at 00 33 4 70 90 07 18 from monday to thursday from 9:30 am to 5:30 pm and on friday from 9:30 am to 4:30 pm (GMT +1)
We invite you to choose carefully the country of delivery: https://www.pecheur.com/selection-pays.html?from=16
You can contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT +1).
Unfortunately, it is impossible to cancel an order during shipping. You can contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT +1).
We invite you to contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT +1).
Your order contains items that will be shipped directly by one or more partners. This information is indicated under each package of your order. Each of these deliveries is the subject of a package.
The delivery time is there from the first step of your order, if it includes several products with different delivery times, the longest period takes precedence over the entire order depending on the mode of transport selected. You will then be confirmed in the confirmation email of your order or in your customer area.
How to quickly find an article on Pecheur.com?
You can find an article by typing its name or its supplier reference in the search bar (orange box with a magnifying glass), at the top of each page of the website, to the right of the logo Pecheur.com
If you are looking for a specific item and you do not find it in the search bar (orange box with a magnifying glass), you can contact one of our advisors identified according to their specialties or send an email to our Customer Service.
If you do not see the "add to cart" button, the product is currently out of stock and unavailable at our supplier. You can be warned of its return on availability by clicking on the button "notify me of the availability".
We invite you to contact one of our advisors who are identified according to their specialties or send an email to our Customer Service
With more than 160 000 references online, we can not store all the articles proposed on the site. The other products are ordered from our suppliers after the registration of your order.
Your purchases on PECHEUR.COM are covered by the same guarantees as those offered by the other sales networks. PECHEUR.COM offers the same after-sales service as a traditional retailer. All products are subject to the manufacturer's guarantee against manufacturing defects, they will be immediately exchanged in the event of a problem related to this type of defect. References that benefit from an extended or lifetime warranty are on the same terms as in the traditional network. For implementation of the after-sales service, contact by e-mail the department https://www.pecheur.com/contacts.asp?form=3 To return the merchandise, go to your customer area under "My orders", select the order concerned and click on "Return an item". Simply select the item (s) you want to return, quantities, return reason. After you have registered your application, your Chronopost return label will be sent to you by e-mail for printing.
Find all information and shipping rates by clicking on the following link: https://www.pecheur.com/tableauPort.asp
We invite you to contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9:30 am to 5:30 pm and on Friday from 9:30 am to 4:30 pm (GMT+1)
The delivery time is there from the first step of your order, if it includes several products with different delivery times, the longest period takes precedence over the entire order depending on the means of transport selected. You will then be confirmed in the confirmation email of your order or in your customer area.
Indeed, we deliver on all continents! Select here your delivery area and start shopping! If you can not find your country, it is because we do not yet have the capacity to deliver it.
Please note that you can at any time access the history and tracking of your orders in your customer area via the section "My orders" To help you understand how we work, here are the different steps to follow an order: "Order validated": The payment of your order is registered "Order in preparation.": Your order is being processed by our logistics team. "Preparation completed": Your order is ready to be taken care of by our transport partners. "Shipped Order": Your package is taken out of our warehouses. It is in the course of shipment by one of our carriers. The delivery time depends on the delivery method chosen when you ordered.
Depending on the type of carrier, you will find all information about our delivery methods on the following link: https://www.pecheur.com/tableauPort.asp If the information is insufficient or a problem has arisen, please contact our customer service
There are several possible causes for this: 1- The pickup point is currently unavailable (holidays, exceptional closure ...) 2 - Unfortunately, all pickup-points can not receive parcels which have large size 3 - This pickup-point is no longer a partner.
In order to identify the reasons for this delay, we invite you to consult the tracking of your parcel delivery with the parcel number provided on the confirmation email. If necessary, please contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT+1) or via the following form: https://www.pecheur.com/contacts.asp?form=2
In order to identify the reasons for this delay, we invite you to consult the tracking of your parcel delivery with the parcel number provided on the confirmation email. If necessary, please contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT+1) or via the following form: https://www.pecheur.com/contacts.asp?form=2
Your order contains items that will be shipped directly by one or more partners. This information is indicated under each package of your order.
We can not pass on this information to our carrier. When your order is dispatched, an e-mail is sent to you. It gives you the number of the package and a link to follow his routing.
You can find this information on your order confirmation. The evening of the shipment of your package, you will receive an e-mail of expedition to the address indicated at the time of your order. It tells you that your package has been delivered to the carrier. You will find all the necessary information to follow up your package.
We invite you to contact our service Spare parts one of our advisors will contact you very soon.

Your Customer Area is personal. Access is protected by your username and password received in your last order confirmation. From this space, you simply manage and modify your coordinates and access parameters at any time. You can also find the history of your orders and the corresponding invoices in printable version, the list of the last products you consulted, ...
No need to register or create an account beforehand to be able to order on Pecheur.com. Your customer space is created at the time of your first order. From the second step of your order, we ask you to choose your password. Your Pecheur.com customer account is then created.
In order to log into your pecheur.com customer account you will need your username (usually the e-mail address you provided on your first order) and the password you chose when placing your order. If you have forgotten your password, we invite you to reset it by clicking on the following link: https://www.pecheur.com/reinitialisation-mot-de-passe.html
This means that at least one reference has not been sent to you. An email was automatically sent to you, indicating the detail of the missing item(s) and the reason for non-shipment.
Several possible explanations for this: - The payment did not work, your order is therefore not taken into account - When you placed your last order you did not identify yourself as "already customer" and you actually created a new customer account. If you used the same name and email address as your previous order, do not worry, the next morning of your last order, all your accounts will be automatically merged and you will find all your orders on your most recent account. Please do not hesitate to contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT+1) or via the following form: https://www.pecheur.com/contacts.asp?form=1
To change your personal information, we invite you to log in to your customer account and click on "My personal information". You can change your email address, password, contact information and refund preferences.
Here is the link to subscribe to our newsletter https://www.pecheur.com/lettre-inscription.asp (
Your godchild has two months to make your first order from the time the sponsorship request is made. A sponsorship is taken into account once your godchild has placed an order of at least 10€. Please do not hesitate to contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT+1) or via the following form: https://www.pecheur.com/contacts.asp?form=2
You will receive a voucher of 5€ on the day of the shipment of the first order of your godson. You will be informed by email and the voucher will be credited to your customer area, under the heading "Friend vouchers". Your godchild has two months to place his first order (minimum of 10€) from the moment the request for sponsorship is made.
In all cases, open your parcel in front of the delivery man to be able to express reservations. If the parcel presented to you is damaged, you have the option to refuse it. In case of breakage or deterioration during transport, we are responsible towards our customers and assume the replacement of the deteriorated product(s). We invite you to fill in the form below: https://www.pecheur.com/contacts.asp?form=3
For mainland France, Corsica and Monaco, you have 20 days on receipt of your order to change your mind and return to us free of charge a part or all of your order. To return the merchandise, go to your customer area "My orders".     1. Locate the relevant order and click "Return an item".     2. Select the item(s) you want to return, quantities, return reason.     3. Register your request to receive your Chronopost return label by e-mail. Upon receipt of your parcel, it will be processed according to your request and in accordance with the conditions of reimbursement described in our GTC. For other delivery areas we invite you to fill in the form below: https://www.pecheur.com/contacts.asp?form=3 Please note that for the following products the return is at your charge: feedinsstuffs, Catfish products, Cap Verts sculptures, crafts, canoes, boats, barks, kayaks and products of the brands Fun Yak, Alumacraft, Aquaglide, Point 65°N, Sun Dolphin, Charles oversea, DBI, Forwater, Fraser, Lemarius, MaelyssB, Pescador, Rotomod, Gumotex, subscriptions. For these items, please refer to the general conditions of sale.
For metropolitan France, Corsica and Monaco go to your customer area, section "My Orders".
     1. Locate the relevant order and click on "Return an item".
     2. Select the item(s) you want to return, quantities, return reason.
     3. Register your request to receive your Chronopost return label by email.
On receipt of your package, it will be processed according to your request and in accordance with the reimbursement conditions described in our General Terms and Conditions.

For other delivery areas we invite you to contact our after-sales service

The return is free: https://www.pecheur.com/sav.asp for metropolitan France, Corsica and Monaco.
To return the merchandise, go to your customer area "My Orders".
     1. Locate the relevant order and click on "Return an item".
     2. Select the item(s) you want to return, quantities, return reason.
     3. Register your request to receive your Chronopost return label by email.

  Upon receipt of your parcel, it will be processed according to your request and in accordance with the conditions of reimbursement described in our CGV.

For other delivery areas we invite you to contact our service department

It happens to be wrong on your order, you have the possibility to change your mind. Therefore, do not hesitate to send us the product you no longer want, subject to certain rules; You have 20 days from the day of receipt of your order to return your product to us. The returned item must be complete, in perfect condition and properly protected. Any article that is dirty, damaged or has traces of use can not be taken back.

Please note that for the following products the return is at your charge: feedingstuffs, Catfish products, Cap Vert sculptures, crafts, canoes, boats, barks, kayaks and products of the brands Fun Yak, Alumacraft, Aquaglide, Point 65°N, Sun Dolphin, Charles oversea, DBI, Forwater, Fraser, Lemarius, MaelyssB, Pescador, Rotomod, Gumotex, and any subscriptions. For these items, please refer to the general conditions of sale.
By their nature, the following sealed products can only be returned if they have never been removed from their packaging and/or used: Audio recordings, videos, feed.

The return for the "not suitable" motive is at your charge for the following products: Catfish products, Cap Vert sculptures, crafts, canoes, barks, boats, kayaks and products of the brands Fun Yak, Alumacraft, Aquaglide, Point 65°N, Sun dolphin, Charles oversea, DBI, Forwater, Fraser, Lemarius, MaelyssB, Pescador, Rotomod, Gumotex, subscriptions. For these items, please refer to the general conditions of sale.
You have a period of 20 days from receipt of the order during which you can, without justification, return all or part of your order. This return is free for metropolitan France, Corsica and Monaco.

For other delivery areas we invite you to contact our after-sales service

The return for the "not suitable" motive is your responsibility for the following products: pet food, Catfish products, Cap Vert sculptures, crafts, canoes, barks, boats, kayaks and Fun Yak products , Alumacraft, Aquaglide, Point 65°N, Sun Dolphin, Charles oversea, DBI, Forwater, Fraser, Lemarius, MaelyssB, Pescador, Rotomod, Gumotex, subscriptions. For these items, please refer to the general conditions of sale.
You will be informed by email as soon as your parcel arrives at our premises.
Our teams will then process your request as soon as possible. A second email will be sent to you once this processing has been completed.

If, however, you have no news from us 15 days after the shipment of your package, this is not normal. Do not hesitate to contact our Customer Service on 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT+1) or by using our after-sales service
You want to have a product repaired at one of our manufacturers.
Please send it to us by tracked Colissimo La Poste, at the following address:
  Pecheur.com Service Back
  7 rue des Prés Liats
  03800 GANNAT
We will transmit it to our manufacturer who will make a repair quote.
Upon receipt of this one, we will inform you for acceptance (or not). If you do not receive a reply within 15 days, we will return your product to you.
Pecheur.com ensures the after-sales servcie of your articles by accessing the spare parts available from the suppliers and is committed to the implementation of the manufacturer guarantees.
You will be informed by email as soon as your parcel arrives at our premises.
Our teams will then process your request as soon as possible. A second email will be sent to you once this processing has been completed.
PayPal users are automatically reimbursed by PayPal.
If you have not used this method of payment, the refund will be made to your Pecheur.com customer account. This amount will then be re-usable on a next order or refundable by check on simple request. You can at any time modify in your personal space, the method of reimbursement under the heading "My refund preferences".
When you order, you have received a discount. We will reimburse you the amount you actually paid.

We invite you to wait a few minutes before reordering your order.

However, if problems persist, please contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT+1) to find the solution to this problem and to allow you to finalize your purchase.
For all online payments, an automatic and computerized check is carried out by our banking interface, for security reasons.

In the case of a refusal to pay (this may be linked to various reasons), we invite you to turn to your bank. The latter will communicate to you its conditions related to Internet transactions and will help you to identify the problem.

And you can then make your order again on our site.
In case of high traffic on our website, it can happen that unfortunately the site of payment is not immediately accessible. But do not panic ! Most of the time, just wait a few minutes before reordering your order.
However, if the problem persists, please contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9:30 am to 5:30 pm and on Friday from 9:30 am to 4:30 pm (GMT+1) to find the solution to this problem and to allow you to finalize your purchase .
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For more informations, you can consult our payment methods page: https://www.pecheur.com/moyens-de-paiement.html.
Those different payment methods are obviously all entirely secured.
When you place your order, you have the possibility to get some discounts through gift vouchers obtained thanks to the "refer a friend", the section "My gift vouchers" in your account, allows you to know all of your possible discounts. If you have an available gift voucher, this one will automatically be displayed at the last step of your order.
To take advantage of this promotional code, you have to enter your promotional code at the last step of your cart in the box "I have a promotional code or a Fugam card". The amount of the discount is automatically displayed.
To take advantage of your gift card, you only have to enter the number of your gift card at the last step of your order in the box "I have a gift card".
An account credit is an amount of money deposited on your customer account further to a refund or a commercial gesture. This credit will be discounted on your next order as soon as you will be identified beforehand. You will only have to pay the amount exceeding this credit, or nothing to pay if the balance of your customer account exceeds the one of your order. The account credit stay available as long as you have not totally used it. This credit in account is also refundable at any moment.
Yes, if the amount of your order is lower than the amount of your account credit, the remaining will be conserved for your next orders. At any moment you have the possibility to transform your account credit into cheque to your order on simple request.
This is our loyalty card, it allows you to benefit for a year of a discount of 5% on the whole site: Fugam card

By choosing the Fugam card, you are actively involved in promoting your hobbie. For each card sold, Pecheur.com reverses 2€ to the association PROMOPECHE
They are numerous and of 2 types.
1) The advantages offered on Pecheur.com (Permanent discount, right to change your mind for 30 days, take back your used equipment ...)
2) Discounts or bonuses from our partners (guides, private fishing, accommodations, nature recreation ....)

To discover the complete list and the conditions of these advantages, visit: the page of presentation of the partner offers in constant evolution.
We will send you your Fugam card by post. On receipt of this email it is necessary to activate it, simply follow these 2 steps:
  1) Log in to www.pecheur.com using your username and password.
  2) Activate your card in the section "Your FUGAM card", in your personal space. Your card is then active.
Your card is valid for 12 months from the release date. The validity date is indicated on the card.
You simply report the loss of the card to our services to receive a new one in replacement. The lost card will be invalidated and will no longer be used. The new card that will be transmitted to you will have a different number.
To report the loss of your card, please contact our Customer Service at 00 33 4 70 90 07 18 from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm (GMT+1) or via our form Fugam Card .
You may have received your Fugam card, and before you use it for the first time, you need to activate it.
For this, go to your personal customer area, in the section "Fugam Card" and let yourself be guided.
Of course ! The Fugam card is an ideal gift for lovers of green leisure, we advise you to inform the identity and the address of the recipient in the field "comments of order".
All products, even those on sale or Top prices.
The only products excluded from the discount field are Flash products (purple prices), gift vouchers and the Fugam card itself.
The discount does not apply to preparation and shipping costs.
It does not cumulate either with another coupon code that you could have obtained elsewhere (in a newsletter for example)

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